Frequently asked questions
Prices, payment on arrival, flight delays and child seats.
This FAQ covers private transfers from Heraklion and Chania airports, ports, hotels and villas across Crete, including fixed prices when available, payment on arrival, flight delays, booking changes and child seats.
Are the prices shown online final?
Yes. For listed routes, the price includes taxes and standard fees. There are no booking, card or airport charges added later. For a custom route, we send the price before you confirm.
What happens if my flight is delayed?
We use the flight number you provide to follow your arrival and adjust the pickup time for a normal delay. If the delay is substantial or your flight changes, contact us with your booking reference.
Where will I meet the driver?
At the airport, your driver waits in the arrivals hall with a sign showing your name. For port pickups, the driver waits in front of your ship. Meet and greet is included with every transfer.
How do I change an existing booking?
Contact us by email or WhatsApp with your booking reference and the changes you need. We can update the time, flight, hotel or passenger number and send a new confirmation.
Do you provide child seats?
Child seats are free on request. Select how many you need in the booking form and we will have them ready for your transfer.
I have not received my confirmation email. What should I do?
Check your spam or junk folder first. If you cannot find the confirmation, contact us by email or WhatsApp and we will send it again.
What if my destination is not in the list?
Choose Other in the booking form or contact us. We will confirm whether we can serve the route and send the price before you confirm.
Do I need to pay in advance or use a credit card?
No. A credit card is not required and no payment is taken before the transfer. You pay the driver on arrival by cash or card.
Is there a discount for a return transfer?
Yes. For available return routes, the return journey has a reduced price. Choose Round trip in the booking form to see the total.
Still have a question?
Message us on WhatsApp or start a booking. We reply as soon as an operator is available.